WHERE WE SHIP
-We ship worldwide
SHIPPING CARRIER
-Nismaaya Decor (ND) ships orders via FedEx Air Services, DHL Express, etc.
-Read more about International Shipping in our FAQs.
-The tracking details and carrier information associated with your order will be provided in your shipment confirmation email.
SHIPPING RATES
-INTERNATIONAL: We offer FREE SHIPPING. Shipping costs are included in our prices.
-Please get in touch with our Concierge for details on cost effective international shipping.
SHIPPING TIME
-Shipping times will vary depending on whether the item is in our warehouse, shipping directly from the supplier, or made-to-order. The expected shipping date for each item is available under the DETAILS section on the product page.
-A tracking number with delivery details will be emailed to you when your order ships.
-Items that are in stock and shipping from our warehouse are typically processed within 1 to 3 business days. Items that are made-to-order or customised will be commissioned by you when you place your order, and therefore will take longer to produce and ship (Typically between 3 to 4 weeks)
-Further information on the order status can be provided by our customer care upon request.
TAXES AND CUSTOM DUTIES FOR INTERNATIONAL ORDERS
-International Orders are shipped to on a DDU (Delivery Duty Unpaid) basis
-This means product prices displayed are exclusive of all import duties.
-As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in.
-Payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on sales@nismaayadecor.com
ARE THERE EVER ANY ADDITIONAL SHIPPING FEES?
-Yes, in certain cases there could be additional shipping and handling fee if the product is excessively voluminous or heavy or if it needs special care while transportation.
MAY I REQUEST FOR AN ESTIMATE ON TRANSPORTATION COSTS
-Yes ! If you require a transportation quote, you will need to provide your Address and Zip code to our team via email on sales@nismaayadecor.com
-We aim to get back to you with an estimate in 2-3 working days.
INSURANCE
-Nismaaya Decor insures each purchase during the time it is in transit until it is delivered to you.
-In case of any damage, customer must update us within 48 hours after the goods are delivered.
-We require a signature for any good delivered, at which point responsibility for your purchased goods passes to you.
-If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Nismaaya Decor.
IMPORTANT INFORMATION
-Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
-Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
-We are not responsible for any delays caused by destination customs clearance processes.
-We are unable to redirect orders once items have been dispatched.
-All orders require a signature upon receipt.
Shipping Policy
Q. How do I check the delivery timelines before I place the order?
To check the expected delivery timelines before placing your order with Nismaaya Decor, you can contact us by email, WhatsApp, or phone call. You will receive detailed information on whether the item is ready to ship from our warehouse or if it is a made-to-order or customized item. This ensures that you know the exact status of your order and can anticipate the delivery timeline. If you have any further questions or need additional details about delivery estimates, our customer care team is readily available to assist you.
Q. Will the transporter unload the items from the vehicle, shift inside my house, open the boxes for me, and help me place the items?
For orders placed online, the transport will usually be through a third-party logistics provider. The transporter will deliver the products to the ground level only because this is a point-to-point delivery service; they will not open the boxes or arrange the furnishings for you.
In the case of bulk orders, the consignment might be sent through a dedicated vehicle. Unless specified, the transporter will not be unloading and placing the items. This is an extra service that we may offer as part of our package for a fee. Please contact our staff so that we can go over this in more depth. The Operations team will contact you to confirm all the specifics before shipping the package so that the necessary arrangements can be made well in advance.
Q. Are there any shipping/delivery charges?
At Nismaaya Decor, we believe in making your shopping experience seamless and delightful. That’s why we offer free shipping and delivery on all our products. No hidden costs or extra charges – just beautiful furniture delivered straight to your door at no additional cost. Enjoy stress-free shopping with us!
Q. What are your standard delivery times?
At Nismaaya Decor, our standard delivery window is as follows: The orders are registered and confirmed after the payment. The processing typically takes 20 to 30 days, however, this might change based on the degree of customization and the particular needs of the product. After processing, shipment takes about ten days on average. We work hard to guarantee on-time delivery and to keep you informed at every stage. For any further details, please contact our customer care team.
Q. What shipping carriers do you use?
We utilize reliable shipping carriers such as FedEx Air Services, DHL Express, and other renowned delivery partners to ensure swift and secure delivery of your orders. Rest assured, detailed tracking information and carrier specifics will be included in your shipment confirmation email, allowing you to monitor your package every step of the way.
Q. Can I change my shipping address after placing an order?
Certainly! If you need to change your shipping address after placing an order with Nismaaya Decor, please inform us promptly by sending an email to our customer care team. Include your order number and the updated shipping address details in the email. We'll do our best to accommodate your request before your order is shipped out.
Q. What should I do if my package is lost or damaged during shipping?
If your package from Nismaaya Decor is lost or damaged during shipping, please follow these steps:
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Contact Us: Immediately notify our customer care team about the issue. You can reach us via email or phone number provided on our website.
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Provide Details: Include your order number and specifics about the damage or loss in your communication.
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Assessment and Resolution: We will initiate a thorough investigation with the shipping carrier to determine the cause and extent of the issue.
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Resolution: We are committed to assisting you with the best possible solution to resolve the issue.
At Nismaaya Decor, we prioritize customer satisfaction and will work to resolve any shipping issues you encounter.
Delivery Policy
Q. Do you deliver to multiple addresses?
At Nismaaya Decor, we currently do not offer the option to deliver to multiple addresses in a single order. Each order placed with us is shipped to a single delivery address specified at the time of purchase. If you need items delivered to multiple addresses, please place separate orders for each shipping destination. This ensures that each package is correctly addressed and delivered to the intended recipient. If you have any specific requirements or questions about delivery options, feel free to contact our customer care team for assistance.
Q. What should I do if my order is delayed?
If your order is delayed, Nismaaya Decor will provide you with all details including your Order ID, tracking number, and delivery partner information. You can directly contact the delivery partner's team to inquire about the exact status of your order and understand the reasons for the delay. Our customer care team is also available to assist you throughout this process.
Q. Which are the cities where you deliver the furniture items?
At Nismaaya Decor, we deliver to all locations worldwide. If you place an order from a location with limited delivery options, we will make every effort to find a solution No matter where you are, you can enjoy our products and services. Our global shipping ensures that you receive your order promptly and reliably, regardless of your destination. If you have any concerns, please contact our customer care team, and we'll be happy to assist you.
Q. Can someone else receive the order on my behalf?
Yes, someone else can receive the order on your behalf. Just ensure the person has the necessary information and identification to accept the delivery. At Nismaaya Decor, we understand that you may not always be available, so we accommodate alternative recipients for your convenience.
Q. What happens if I miss the delivery?
If you miss the delivery, the logistics provider will attempt a second delivery. If the second attempt is also unsuccessful, the items will be returned to the warehouse, and you will need to arrange for re-delivery.
