Please make sure that you have all the necessary approvals for drilling, etc., that may be required for mounting the products on your walls.
- For all products that are kept on the floor, such as tables and chairs, ensure that the product stands stable and straight. If there happens to be an uneven leg (having less than 5mm of difference), our team will install bushes at the foot of the leg so that the product remains balanced. If the difference of the uneven leg is more than 5mm, we will take the item back and provide a replacement or a repair, based on the extent of the change required.
- For all forms of seating products, such as sofas, kindly sit on the product to ensure that the whole structure is stable with your weight on it. Also, check the fabrics for any deformities or defects.
- We make sure that the insides of storage products, such as drawers, are well-finished so as not to have any splinters or loose pieces that might hurt your arms. However, the extent of polish in these internal areas may not match the extent of polish in the external areas.
- Wood, especially hardwoods, has natural physical aspects, such as differing grain patterns and minimal strain differences. No knots will be present in your product, as these result in structural weakness, and are rejected at the quality control stage. Differing grain patterns and stain differences are generally acceptable on hardwood products.
- During the summer, hardwood products may expand slightly, resulting in some drawers getting stuck. This is completely normal, and you need not worry about it. Minimize the product's exposure to heat, and when Summer passes, it will return to its previous form.
Nismaaya Decor will not be liable for any damage caused by mistreatment or hard usage once the product has been delivered to you and our delivery personnel has departed your premises following your inspections. Any self-mishandled or damaged issues reported following the successful delivery and installation of the products will not be considered the company's responsibility. In such cases, the client is solely responsible for the self-damage caused to the goods and will not get a replacement or refund from the firm. Furthermore, any damage discovered during an inspection due to rigorous usage or mishandling will exceed the threshold for refund, replacement, or compensation.
WILL THE PRODUCT BE EXACTLY AS SHOWN ON THE WEBSITE?
Nismaaya Decor tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Nismaaya Decor hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
WHAT IF I RECEIVE A DAMAGED PRODUCT OR THERE IS A MANUFACTURING DEFECT?
- We use highly sophisticated and tough methods for quality assurance to guarantee that the product meets our expectations even after delivery. If you receive a product that was damaged during transportation or has a manufacturing defect, such as balancing, leveling, finish, paint, fabric, etc., please notify the delivery personnel and contact Customer Support with photographic evidence of the issue. Our staff will investigate the matter and get back to you within 1-2 business days. Depending on the extent of the damage, we will present you with a solution. For issues concerning manufacturing defects, a solution will be provided.
- Nismaaya Decor shall have the sole right to determine whether the product is defective or not. (also mention specification)
WHEN WILL I GET A REFUND, IF ELIGIBLE?
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refund process initiation shall be subject to pick up of all canceled items from Your/customer's premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 business days.
- Refunds will be initiated via NEFT, cash, or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
NEWSLETTER AND COMMUNICATIONS
You hereby expressly agree to receive communications and newsletters from Nismaaya Decor by SMS and e-mails. You can unsubscribe/opt-out from receiving communications and newsletters from Nismaaya Decor at any time by following the procedure set forth in the newsletters
MATTRESS TERMS OF USE:
HOW DOES THE 100-NIGHT TRIAL AT NISMAAYA DECOR WORK?
The 100 Nights trial starts from the day it is delivered to your doorstep. In case you decide to return the mattress, at any time before the 100 calendar days, you can get 100% cash back post-return of the mattress to Nismaaya Decor. In addition, we recommend trying it for 30 days as the human spine takes time to get used to a new sleeping surface. After that, if you still find any difficulties, feel free to contact us.
HOW DOES THE RETURN PROCESS INITIATE?
Once you finalize to return the mattress, please send us an email ( sales@nismaayadecor.com) with your order details and issue details. We will assess your request and arrange for a call back to understand the issue and provide a resolution.
HOW WILL WE CONDUCT THE VERIFICATION PROCESS?
Once we get the return request, we will ask for photos or send our team to check for any stains, damages, or invoices as the mattress should be in the same condition that it was purchased. Nismaaya Decor shall have the sole right to determine whether the mattress is eligible for the refund process. Depending on the observation, we will pick up the mattress and initiate the refund.
HOW TO CLAIM THE 20 YEARS WARRANTY PROCESS?
To initiate the claim for a 20-year warranty for your mattress, you can drop us an email at sales@nismaayadecor.com. The mail should contain a clear description of the issue faced with a picture of the mattress and a copy of the original invoice.
WHAT IS THE PROCESS AFTER CLAIMING THE 20 YEAR WARRANTY?
Once the claim has been verified, our team will inspect the mattress and look for manufacturing defects in the structure. If the defects are valid, we will repair or replace the mattress.
Nismaaya Decor 20 years warranty for mattresses covers the following normally used conditions:
- Sagging, deformity, or shrinkage of more than 1 inch.
- Split in the foam material or waviness on the surface of the mattress.
We do NOT cover the following conditions under the 20-year warranty policy:
- Any staining, soiling, accidental spills, tears, or burns, in a fabric and foam.
- The mattress was damaged due to misuse.
- Any damages to the mattress cover, zipper, and unauthorized service during the warranty period.
Other important terms:
- The person who has purchased the mattress and has the originally allotted invoice is ONLY eligible for the warranty claim.
- It is noteworthy that normal changes in softness may occur over a period of time. So, it does not affect the pressure-relieving features of the particular mattress.
- If the mattress has been in any unhygienic condition, then it is not applicable for the 20-year warranty claim. In this situation, Nismaaya Decor would not entertain any inspection and would deny warranty claims.
WALLET TERMS OF USE:
For Sign-Up Bonus Campaign:
Status: Closed
- For Registered Users, the Nismaaya Decor Wallet can be redeemed for only 2% of the offered price of a product. For example, after a successful registration if the Order value is Rs. 1,00,000, no more than Rs. 2000 worth of wallet can be used on the cart. The wallet money for registered users will be valid only till 28th July 2019.
For Refer & Earn
- The referrer is an existing customer of Nismaaya Decor, and the referee is a person with whom the referral link is shared to sign up.
- The referrer can share the referral link with a referee to earn INR 500 in the wallet.
- The referral link can be shared with multiple contacts.
- However, only the first 10 contacts to open the link will receive the referral money.
- After the successful signup by the referee, both the referrer and the referee will get INR 500 in their respective wallets.
- INR 500 will be reflected in the Nismaaya Decor’s wallet and can only be used from this wallet i.e. it is not transferable to any bank account, credit card, or debit card.
- At the time of purchase, the referee can’t use the wallet amount at once.
- Only 2% of the offered price of a product will be deducted from the wallet.
- Referee should have a unique number and Email ID to signup on the website.
COUPONS TERMS OF USE:
- The ICICI code would be applicable on a minimum spend of Rs. 1,00,000.
- If you find coupons from different websites then we will not be liable for their applicability.
- Our current discount offer is 20% off. The discount keeps varying, depending on the occasional sales.
